5 Techniques to Galvanize Lodge Visitors All over COVID-19

In the hospitality industry, guest satisfaction is the key to continued progress and remains the most significant part of any hotel’s existence. The impact of COVID-19 presents many challenges for the hotel industry therefore, hoteliers are implementing a variety of safety and hygiene protocols to maintain guest satisfaction.

According to a recent survey of nearly 4,600 respondents, the management consulting firm Oliver Wyman found that improved health and cleaning is the chief factor impacting consumer’s decisions to stay at a hotel.

Reputed hotel groups, including Hilton and Four Seasons, have openly announced their commitment to hotel hygiene in the hope of meeting guest concerns. Though it may be hard to drive revenue amid COVID-19 but in this blog, we will explore 5 ways to impress hotel guests in order to flourish your business.

Give Extra Attention to Your Lobby

From communal coffee to business socials, recent years have transformed hotel lobbies into social hubs. But, with COVID-19 many hotels have traded the hub-bub with paperless, person-less, and key-less check-ins. If you’re still following the pre-covid lobby check-ins then front desk partitions, hand sanitizing stations, and physical distancing measures throughout the hotel must be a priority.

  • Sufficient inventory of face masks, gloves, and disinfectant wipes.
  • Take temperature checks before allowing guests to enter the hotel.
  • Staged arrivals and departures to prevent groups in the lobby.

Use Rubber Gloves

From food handling and preparation to janitorial and housekeeping applications, rubber gloves are versatile and convenient in any setting. Thoroughly washing hands for at least 20 seconds remains the best defense against COVID-19 but since hotels have a higher chance of exposure due to close contact with different people, investing in gloves is not a bad idea.

Generally cheaper than their latex or nitrile counterparts, vinyl powder-free gloves are an excellent low-cost, everyday glove solution for housekeepers, especially during COVID-19. Gloves that are too large may fall off and gloves that are too small are more susceptible to rips and tears. Therefore, providing the right size gloves for each of your staff members is a key component to safe handling.

Disinfect All Surfaces

Hotel occupancy rates have fallen as corona-virus infections have spread throughout the world. Every hotelier wants their guests to feel safe while staying. However, clean rooms not only lead to guests’ safety but also smooth turnovers in the long term. Equip your team with professional hotel cleaning supplies from the industry’s best brands and disinfect all the surfaces.

Invest in Mattress & Pillow Protectors

Since pillows and pads are not laundered between each guest’s stay, how should hotels protect the pillow from transferring germs to a new guest, ensuring the new guest has a clean, sanitized pillow?

What makes a bed divine is the Mattress Pad and Pillows that lie on top of it. To ensure a cleaner room, look out for protectors, designed to increase guest comfort while protecting your room investment. This has worked well for many hotels in providing a sufficiently clean and safe environment.

Ditch Glassware and Use Disposable Cups

Research shows that glassware in many hotel rooms isn’t simply rinsed off under the tap by the cleaning staff and sometimes even wiped down with the same sponge that’s used to clean other parts of the bathroom. The quick way to deal with this is to invest in disposable paper cups. Moreover, paper products can be easily stored in the cabinet and transported in the room service cart, which also facilitates the quick cleaning between different rooms.

The Bottom Line

Getting guests to your hotel during a pandemic is a hurdle, but it’s essential because every guest is a potential repeat visitor. Consider the above tips to attract guests and minimize the effects of COVID-19 on your business.

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